We know that privacy is important to you. Your privacy is important to us too. This Notice explains how Quest Diagnostics and its affiliates collect information from or about you when you visit the websites or any applications that link to this Notice, and how we use, maintain, protect and disclose that information. Should you have any questions about this Notice or our privacy practices more generally, please email us at Privacy@QuestDiagnostics.com or write to us at:
Attention: Privacy Office
500 Plaza Drive
Secaucus, NJ 07094
You can also call us at 800-222-0446, ext. 8954.
Personal Information We Collect
Information From You
We collect some information directly from you when you voluntarily provide it to us, for example:
Contact Information: such as your name, address, telephone number, email address, and/or username and password, if you choose to create them.
Transaction Information: such as credit or debit card information, address and other information related to a billing or payment transaction, including things like information submitted to schedule an appointment and register for appointment reminders.
Client Services/Customer Care/Technical Assistance and Other Inquiries: such as, questions or comments you submit through online forms or via email. If you contact us by phone, we may record the conversation and or keep summaries or notes of the call.
Applicant Information: information you submit in connection with career opportunities, such as your resume, cover letters and demographics.
Other Information You Provide: any other information you may provide to us directly through our websites for things like whitepapers or surveys, or through social media.
Quest Diagnostics collects other information online automatically when you visit our websites or applications, which may also be described in our Cookie Notice. This can include things like:
Device Information: including your IP address, browser types, operating system, device types and device IDs or advertising identifiers.
Usage Information: such as your browsing activity while on our websites or applications, what pages you visit and what you click, forms you complete or start to complete, search terms you use, whether you open emails and interact with content, access times, error logs and similar information.
Quest Diagnostics may also receive information about you from others, such as updated address information if we discover the information we have is no longer current.
How to Review and Change Your Personal Information
If you register for a Quest Diagnostics account, you may review and change your personal information by logging in to MyQuest, then clicking on your name at the top of the screen and then clicking on “Manage Profile,” or by logging into our billing portals and then clicking on “Manage My Account” and then “My Profile,” or by logging in while making an Appointment, then clicking on the “Cancel/Change/Confirm” link and then “Manage my Account.”
How We Use Personal Information That We Collect
We may use your personal information:
- as reasonably necessary and proportionate to fulfill the purposes for which the information was provided
- to provide information, products or services
- to audit and measure user interaction with our websites, so we can improve the relevancy or effectiveness of our content and messaging
- to develop and carry out marketing, advertising and analytics
- to provide texts or emails containing information about our products or services, or events or news, that may be of interest to recipients, as permitted by law
- to deliver content and products or services relevant to your interests, including targeted ads on third party sites
- to detect security incidents or monitor for fraudulent or illegal activity
- debugging to identify and repair errors
- to comply with laws, regulations or other legal process
We may also use your personal information to:
- provide you with the services and products you request or that have been ordered and/or requested by your healthcare provider;
- process or collect payments for our services
- respond to your questions and otherwise provide support you request.
If you are using our websites or applications in connection with our HIPAA covered services, please refer to our HIPAA Notice of Privacy Practices , which describes how we use and disclose your protected health information, our legal duties with respect to your protected health information, and your rights with respect to your protected health information and how you may exercise them. In connection with HIPAA covered services, in the event of conflict between this Notice and our HIPAA Notice of Privacy Practices, our HIPAA Notice of Privacy Practices will prevail.
How we Share Your Personal Information
We may share the information we collect as described below. When we share information, either within our company or with others, we take steps to require any recipients to uphold similar protections for information as that provided by Quest Diagnostics.
Within Quest Diagnostics. We may share your personal information with other Quest Diagnostics-owned business entities.
Service Providers/Vendors/Third Parties. We work with others to manage or support some of our business operations and services. These entities may be located outside of your country of residence or the country in which you are located.
For Legal Purposes. We may disclose relevant information as may be necessary or required for legal, compliance or regulatory purposes. This includes, for example, disclosures that are required to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of Quest or its subsidiaries; (v) protect the rights or personal safety of Quest Diagnostics, our employees, and third parties; or protect the security of our websites, systems, information, premises or property.
For Corporate Transactions. From time to time we sell, buy, merge or otherwise reorganize our businesses. Those corporate restructuring situations may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers.
Otherwise with Your Consent. We may also share information about you with third parties if we ask you, and you provide, consent to such sharing.
Keeping Your Information Secure
Quest Diagnostics has adopted physical, technical and administrative measures that are designed to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of the personal information. Quest retains information as required or permitted by law and for legitimate business purposes. The personal information you provide to us is stored on computer systems located in controlled facilities which have limited access. When we transmit confidential information over the internet, we protect it through the use of encryption and other safeguards, unless you request or authorize otherwise.
In addition, we limit Quest Diagnostics' employees and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of your information.
How can you help protect your information?
If you are using a Quest Diagnostics website or application for which you registered and choose a password, we recommend that you not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Quest Diagnostics website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.
Please note that information sent through unencrypted email is not a secure method of transmission, as information in such emails may be accessed and viewed by others while in transit to us. For this reason, we prefer that you not communicate confidential or sensitive information to use via regular unencrypted email. However, we will honor patient requests for communications through unencrypted email.
Links to Other Sites
Our websites may contain links to other websites that we do not own or operate. If you access those links, you will leave our websites. Quest does not control those third party websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites. The information you choose to provide to or that is collected by these third parties is not covered by this Privacy Notice. We therefore recommend that you review the privacy notice of any third party websites.
We do not knowingly collect information from children (as defined by local law) and we do not target our websites or applications to children. If we learn that we collected any information from children, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the child. We encourage parents and guardians to take an active role in their children’s online activities and interests.
Additional Rights of Individuals in Certain Jurisdictions
Nevada: Please click here for information about and rights available to Nevada residents and how to exercise them.
California: Please click here for information about and rights available to California residents and how to exercise them.
EU/European Economic Area/United Kingdom/Switzerland: If you are located in one of these locations, this Notice does not apply to you. Please click here to access the Data Protection Notice for Patients and other Individuals located in these areas.
E.U.-U.S. Privacy Shield Framework
As further described in our Privacy Shield Notice, Quest Diagnostics and some of our U.S.-based affiliated companies have certified to and comply with the E.U.-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Economic Area or the United Kingdom to the to the United States. For more information on the E.U.-U.S. Privacy Shield or to view our certification, please visit here.
Quest Diagnostics Incorporated and its subsidiaries (Quest Diagnostics) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Quest Diagnostics does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Provides language services free of charge to people whose primary language is not English, such as:
Provides aids and services free of charge to people with disabilities to communicate effectively with us, such as:
Auxiliary aids and services
Written information in other formats (audio, accessible electronic formats, other formats)
If you need these services, contact 1.844.698.1022 or ask at a Quest Diagnostics patient service center.
If you believe that Quest Diagnostics has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
1201 S. Collegeville Road
Collegeville, PA 19426
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Quest Diagnostics Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 800.537.7697 (TDD)
Language Assistance Services
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1.844.698.1022.
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Updates To This Privacy Notice
From time to time, we may change this Privacy Notice. If we make changes, we will revise the “Last Updated” date at the bottom of this Notice. We encourage you to review this Notice periodically to be sure you are aware of those changes. Changes will become effective as of the “Last Updated” date.
Last Updated: January 1, 2020